ESRD
Joined: 28 Apr 2003
Posts: 1
PostPosted: Mon Apr 28, 2003 4:13 am Post subject: Your ESRD NETWORK AT WORK.....
n 2002 there were 92 complaints filed with The Renal Network. <
> Including primary and secondary concerns, the categories of<
> complaints for 2002 were:<
> <
> Concern<
><
> Times Mentioned<
> Percent<
> <
> <
> <
> Treatment/Quality of Care<
><
> 58<
> 63<
> Staff related<
><
> 42<
> 46<
> Information <
> 16<
> 17<
> Discharges <
> 12<
> 13<
> Professional Ethics<
> 6<
> 7<
> Reimbursement <
> 4<
> 4<
> Other (facility changes)<
> 1<
> 1<
> Pre-ESRD Inquiry<
> 1<
> 1<
> Transient <
> 1<
> 1<
><
> <
> OVERVIEW OF GRIEVANCES FOR 2002<
> <
> There were 16 grievances filed in 2002. There were an additional 5<
> cases that were carried over from 2001 and resolved in 2002. There<
> are 5 cases that remained open at year?s end. <
> <
> Including primary and secondary concerns, the categories of<
> grievances for 2002 were:<
> <
> Concern<
><
> Times Mentioned<
><
> Percent<
><
> <
> <
> <
> Staff-Related<
> 11<
> 69<
> Treatment/Quality of Care<
> 8<
> 50<
> Discharges<
> 7<
> 43<
> Physical Environment <
> 5<
> 31<
> Professional Ethics<
> 3<
> 19<
> Transient <
> 1<
> 6<
><
> <
> OVERVIEW OF FACILITY CONCERNS FOR 2002<
> <
> The Renal Network logged 82 facility concerns. Including primary<
> and secondary concerns, the categories of facility concerns for<
> 2002 were:<
> <
> Concern<
> Times Mentioned<
><
> Percent<
><
> <
> <
> <
> Discharge *<
> 45<
> 55<
> Information <
> 27<
> 33<
> Disruptive<
> 16<
> 20<
> Treatment/Quality of care<
> 12<
> 15<
> Non-compliant<
> 11<
> 13<
> Abusive<
> 10<
> 12<
> Staff-related<
> 4<
> 5<
> Other<
> 3<
> 4<
> Educational materials<
> 3<
> 4<
> Pre-ESRD<
> 1<
> 1<
><
> <
> * Includes threatening behavior, no shows or not staying for full<
> treatment, holding chairs for patients hospitalized, no financial<
> means to pay for treatment, no facility willing to accept<
> dismissed patients. <
><
><
>_________<
><
