I have been advocating for another patient in the Kaiser Permanente in Southern California. I have written the 3rd and last letter to the CEO George Halverson. It appears that the top of the tree is not responding to paying a transplant bill.
Finally after several weeks got ahold of their Transplant Coordinator. Marie put the son and I on the phone with the billing dept...it appears that the patient's and family are screamed at all the time. I had Teresa scream at me and the patients son. I ended the conversation. She had told me to get off the phone. The son stated that this is pretty normal in the Anaheim area....
I took it to the CMS level. It appears that some hospitals like Duke feel they can get away with anything. Sent a letter to Halverson
In the State of California they have put Medical issues under the Consumer law.
If you have had the same treatment with this type of service from them ...Chris has my private email/ Arlene
